Legal

Client Booking Terms

Effective date: 05 May 2026

Version: REL-CLIENT-BOOKING-2026.05

This policy explains booking lifecycle responsibilities clearly: confirmation, attendance, cancellation, refunds, behavior standards, and dispute routing.

1. Booking Confirmation and Contract

  • A booking becomes confirmed when the platform shows a successful confirmation status and, where applicable, payment authorization succeeds.
  • By confirming a booking, you enter into a service agreement with the selected partner establishment under the conditions shown at checkout.
  • Certain services may require prepayment, deposits, consultation forms, or health-related disclosures before attendance.

2. Arrival, Delay, and No-Show Policy

  • Clients should arrive on time with any required documents, references, or preparation instructed by the partner.
  • Late arrival may reduce service duration, trigger rescheduling, or lead to cancellation according to partner policy.
  • No-shows or repeated last-minute cancellations may result in charges, booking limits, or account restrictions.

3. Cancellation and Rescheduling

  • Cancellation windows and rescheduling rights are defined by each partner and are displayed before final confirmation.
  • Where consumer law grants mandatory rights, those rights apply and prevail.
  • If a partner cancels, the client is generally entitled to rebooking options and refund handling according to payment status and policy.

4. Pricing, Charges, and Refunds

  • Displayed prices may include promotional rates, duration-specific pricing, or bundle logic defined by the partner.
  • Refund eligibility depends on cancellation timing, partner rules, and payment processor constraints.
  • Charge disputes should first be raised with booking reference, date, and evidence to support investigation.

5. Health, Safety, and Suitability

  • Clients are responsible for sharing relevant allergies, contraindications, or medical constraints that could affect service suitability.
  • Partners may decline or adapt services for safety reasons, including age, health, or hygiene concerns.
  • Relaxini is not medically responsible for partner-delivered procedures unless required by law.

6. Client Conduct Standards

  • Respectful behavior toward staff and other clients is mandatory during communications and in-venue attendance.
  • Harassment, threats, discrimination, property damage, fraud, or abuse of refunds/promotions is prohibited.
  • Violations may lead to booking refusal, account suspension, and legal escalation where appropriate.

7. Support and Escalation

  • For booking-related issues, contact support with booking ID, timeline, and relevant screenshots or receipts.
  • Relaxini may mediate disputes but does not guarantee outcomes where decisions are reserved to partners or legal frameworks.